Bersin & Associates Recognizes Softscape for its Leadership in Total Customer Implementation Satisfaction
HRchitect featured Softscape in our May 2008 release of The Suite Life of Integrated Talent Management and also includes them in our list of top Talent Management Systems vendors that businesses should consider. Dave Watkins, Softscape’s CEO and Co-Founder appeared on the HRchitect WebMingle on June 19, 2009. If you are looking for a new Talent Management System, or any HR system, talk to HRchitect first. We have unparalleled knowledge of the HR and Talent Management vendor community and can save you time and money in selection and implementation.
Softscape, an innovator powering complete people management solutions, today announced further industry validation of its talent management software and support for large global enterprises. In a report recently issued by leading industry analyst firm Bersin & Associates, Softscape was recognized for its high level of customer satisfaction.
Bersin & Associates’ Talent Management Systems 2010: A Comprehensive Study of Customer Experience with Talent Management Systems, focuses on identifying specific product, vendor and implementation factors that drive success for end user customers. In the report, Softscape’s HR platform is noted as a category leader specifically in total customer implementation satisfaction for global enterprises.
“Softscape’s long term partnerships with customers, some over a decade, are rooted in our unwavering dedication to their satisfaction and improving their bottom-line business results” said Dave Watkins, Softscape CEO and co-founder. “We consistently reinvest into expanding our customer care programs and localized service centers to ensure customers receive the dedicated support they need to achieve their objectives. Our industry high 98% customer retention rate is testament to our achievement.”
According to the report, “Global enterprise companies have sophisticated IT organizations and evaluate their ERP vendors, as well as standalone software providers. They often look at the talent management system as a “platform” that will be integrated with many legacy applications, security and portal systems, and various other employee directories and collaboration tools.” The report continued, “As large, global organizations seek to increase the sharing of talent globally and to align all employees with the business goals, they require systems to support consistent processes, data and reporting enterprise wide. Only a few talent management suites offer comprehensive support to accommodate complex global implementations today.”
Softscape’s customers represent large, multi-national enterprises with complex needs, and average over 38,000 employees. As one of the only vendors with fully integrated core human resources management (HRMS) in a talent management system, Softscape provides customers with a single platform to manage the complete employee life cycle. Softscape connects all HR and talent functions, including performance and goal management, succession, career development, 360 feedback, learning, compensation, incentives & rewards, recruiting & hiring, on-boarding, workforce planning, social networking, and core HR records. By providing one platform and interface into all these functions, customers achieve unprecedented analytic insight into their workforces and operations to improve business decision making.
For more information about Softscape’s solutions, please visit http://www.softscape.com.
Matt Lafata, HRchitect
Posted by mattlafata 
